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FAQ

  • Q: Where is The Cavy Closet Headquartered?
        • A: We are located on the Westside, USA! Our products are chosen from around the world and ship worldwide as well.                     ( Woah, The internet is surreal sometimes! )
      • Q: How is The Cavy Closet different from all of the Big Box pet stores?
          • The Cavy Closet is a boutique online retailer, our products are hand selected and tested by our real guineas to ensure your order will be the best value to your little furballs. Similar to many small businesses, we work well with Amazon and eBay in order to get your orders to you faster.
          • We also promise to donate 10% of each year's sales to guinea pig rescues and animal charities.
      • Q: Are you affiliated with Amazon?
          • YES, The Cavy Closet is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to http://www.thecavycloset.com
      • Q: What if I don't get Amazon in my country?
        • We only offer Amazon products to customers as an option for faster shipping and we will ship any items you order directly to you.
        • Q: Why are the items listed in cm?
          • 1 inch = 2.54 cm ( worldwide )
            •  Q: Where are TCC products sourced from? Are they cavy-savvy? 
              • The Cavy Closet is a specialized boutique for guinea pigs. You can become a supplier if you make quality items. All of our products are currently sourced from all around the world. We work closely with our top-rated suppliers to ensure that each product is clean, quality-made, and meets safety standards for all of our small pets.
              • We do not offer any harmful or unhealthy products!
              • If you know something we don't: please bring it to our attention because our guinea pigs health is the top priority.
                • Q: How much will it cost to ship my order?

              • Domestic Shipping  - UPS and USPS 

                Method                               Cost        Time

                -Standard                            $4      (5-7 days)

                -Standard (Orders $35+)   Free    (5-7 days)

                -Express                             $8       (2-3 days)

                International Shipping - UPS MI 

                Method                               Cost       Time

                -Standard                           $14    (7-14 days)

                -Standard (Orders $50+)   $10    (7-14 days)

                -Standard (Orders $100+)  $5     (7-14 days)

                Once your order is shipped you will receive a confirmation email containing your  USPS tracking number. Please allow tracking numbers 24 hours to update

               

              •
                • Q: How long will it take to receive my products?
                • A: Please allow 12-24 days to receive your products, worldwide.
              ( Domestic orders (United States) are delivered via USPS mainly within 5-7 days. )
                • You will receive an email or text with a tracking number.
                • If you simply email thecavycloset@gmail.com
                • We will track it together.
                • Q: How can I get my guinea pig featured on the TCC Instagram and Facebook Pages AND save 15% on my order?!
                • 1) Your pets name/nickname and age,
                • 2) At most five unique pictures of your furbaby, and
                • 3) A few interesting facts about your animal! Those selected to be featured will be sent a promotional code for 15% off their entire order in TCC's Shop!

                Do you have a question for us to add to this page? 

                @TheCavyCloset  We are here to help 24/7