Return it if they don't love it!
Our Promise to you.
We appreciate every order. If you are not fully satisfied with your purchase, you can return it to us within 60 days for full money back refund. If it has been more than 60 days since your purchase, unfortunately, we can’t offer you a refund but contact us anyway. To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, we first verify proof of purchase with an order number. Contact us here and email us firstname.lastname@example.org
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Once your return is received and inspected buy Gus, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.
If your item is returned, we will refund the amount paid for the item(s).
Exchanges / TCC Store Credit
Of course, We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a photo to email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you may exchange a gift credit for the value of your return. After verification, return the item received, a gift certificate will be emailed to you so you can choose something you like.
Should you need to return your product, contact us, we will guide you through simple steps with a return shipping address details about where to send it. To complete your return, we require proof of purchase. You are responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item .without tracking.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, your satisfaction is guaranteed.